Shipping Policy

Shipping Rates

Unless otherwise stated (i.e. Free Shipping), Shipping Rates are not included in the Product Pricing.

Shipping Rates are calculated in the Cart of the website after Products have been added to the Cart.

While every effort is made to ensure accuracy, Tilton Coffered Ceilings, Inc. reserves the right to refuse any order for which the website calculates an inaccurate Shipping Rate for which we would incur a loss.

If you feel that the Shipping Rate calculated for the Products in your Cart is somehow incorrect (i.e. too high or too low), please be sure to use the 'Save & Share Cart' button at the bottom of the Cart Page to share your Cart with us so that we can verify the best current Shipping Rate and provide you with an updated Cart link to reflect it.

Shipping Notifications

Please check the specific Product Pages for the current availability and/or estimated manufacturing lead times for the product(s) you are ordering.

FOR INVENTORIED PRODUCTS THAT ARE IN STOCK:

You will receive a “Your Order Has Shipped” email notification with the carrier’s name and tracking/PRO number once your order ships.

This information will allow you to see the estimated delivery date of your order and to trace it while in transit.

FOR MADE-TO ORDER PRODUCTS THAT HAVE A MANUFACTURING LEAD TIME:

You will receive a ‘Your Order ETA’ email notification within 24 – 72 hours of placing your order stating the estimated date that your order will be ready to ship out to you.

You will then receive a subsequent “Order Has Shipped” email notification with the carrier’s name and tracking number once your order ships.

This information will allow you to see the estimated delivery date of your order and to trace it while in transit.

All manufacturing lead times start from the date your order is placed and has either been paid in full or had the required deposit paid.

For orders which require the customer to approve any CAD drawings the lead time starts on the date we receive the customer signed copies of those CAD drawings.

Manufacturing lead times do not include shipment transit times, they only reflect the manufacturing time required to complete your order prior to shipment.

Manufacturing lead times are in fact estimates and are not guaranteed in any way.

Tilton Coffered Ceilings, Inc. will not be held liable for any claim for any expense incurred by a customer due to orders which are not completed within the estimated lead time provided.

We do everything we can to meet or exceed the estimated lead times, however, due to factors outside of our control, we simply cannot guarantee them.

As such, please be sure to factor for a buffer period accordingly.

Orders which are completed prior to the estimated lead time will not be held or stored and will be released to the carrier for shipment immediately upon completion.

Orders Shipping to Outside of the USA

Please be aware that all international orders will incur customs clearance charges.

Customers will be required to pay taxes and duties upon receiving their order.

These charges are not included in the cost of shipping the product and are the sole responsibility of the customer.

Storage Fees Prior to Order Shipment

Any/all prepaid orders will be automatically released for shipment to you as soon as they are complete.

Due to limited warehousing space, any requests to hold or postpone the shipment of any orders must be made prior to ordering and be pre-approved otherwise they will be shipped promptly upon completion.

If you have a special order that is being paid incrementally via a payment schedule (e.g. a deposit + subsequent payments) you will be contacted by email once the manufacture of your order is nearing completion or is complete.

You will be requested to submit any remaining balance due so that your order can be released for shipment to you.

Any orders with balances that remain unpaid for more than three (3) business days from the date of the payment request will be subject to storage fees in the amount of $150 per day.

Any outstanding balances left unpaid for more than fifteen (15) business days from the date of the request will result in a non-refundable forfeiture of the order unless otherwise agreed upon in writing via email.