Payment Policy

Accepted Payment Methods

We accept all major credit/debit cards (Visa, Master Card, American Express & Discover) as well as PayPal, Personal or Business checks and Wire/ACH Transfers. Processing and clearing times will apply to payments made by check and orders will not be put into production and/or released for shipment until funds have cleared.  

Payment Terms

With very few exceptions, all orders are placed via the website and are prepaid via one of several payment options offered (i.e. credit card, debit card, PayPal etc). As such they must be paid in full at the time of order and prior to processing for fulfillment and shipment. In exceptions where an order is placed outside of the website (i.e. by way of a Purchase Agreement/Invoice and/or payment is being made via check or wire transfer) payment will either be required in full up front (prepaid) or incrementally (i.e. Deposit + Balance) as per the terms of the specific Purchase Agreement/Invoice for that order. However, all orders require that payment be made in full prior to shipment regardless of the ordering process, agreement type and/or payment schedule.

If an order is being paid for incrementally (i.e. Deposit + Balance) you will be contacted by email once the manufacture of your order is either nearing completion, has been completed and/or is ready to ship to request any remaining balance due so that your order can be released to the carrier for delivery to you. Any such orders which remain unpaid for more than three (3) business days from the date of the payment request will be subject to storage fees in the amount of $200 per day. Furthermore, any outstanding balances left unpaid for more than fifteen (15) business days from the date of the request will result in a non-refundable forfeiture of the order unless otherwise agreed upon in writing via email.

Coupons & Credits

Coupon/Credit codes may be issued by Tilton Coffered Ceilings, Inc. during promotions and/or when ordering product samples or design/drafting services. Coupon/Credit codes may not be applied towards any previous orders and can only be used one (1) time. If use of an invalid/unauthorized Coupon/Credit code is determined, Tilton Coffered Ceilings, Inc. reserves the right to either cancel the order or to invoice the customer for the total value of the invalid/unauthorized discount. Coupon/Credit codes are not to be combined with any other offer and do not apply to shipping costs or otherwise discounted products or orders. 

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