Order Policy
Order Acceptance
Tilton Coffered Ceilings reserves the right to refuse acceptance of any order placed on our website for reasons we may deem necessary, fit and/or reasonable. When an order is refused the customer will be given a choice of ordering alternate product or receiving a refund.
Order Cancellations
IN-STOCK PRODUCTS
No cancellations are accepted on orders once they have been packaged for shipment.
MANUFACTURED-TO-ORDER & SPECIAL ORDER PRODUCTS
No cancellations are accepted on orders after twenty-four (24) hours of placing the order. Where no dispute was made within twenty-four (24) hours of placing your order, your acceptance of all terms and conditions is assumed.
Order Changes
IN-STOCK PRODUCTS
No changes are accepted on orders.
MANUFACTURED-TO-ORDER & SPECIAL ORDER PRODUCTS
No changes to the selections and/or specifications made in an order can be made unless requested within twenty-four (24) hours of placing the order. Any and all changes must be requested via email to [email protected] and approved by a Tilton Coffered Ceilings representative in reply to that email. Additional charges which may be incurred as a result of any requested changes will be quoted to you in response to your change request email and must be paid for in full within twenty-four (24) hours of receiving the quote in order for the change to become effective and official.
Order Lead Times
Any and all lead times to manufacture and/or the availability of any products and/or any ship-by dates provided for any orders are estimated and approximate. Tilton Coffered Ceilings, Inc. makes no guarantee, either expressed or implied, for lead times to manufacture and/or the availability of any products and/or any ship-by dates provided for any orders. Additionally, product lead times to manufacture and/or the availability of any products and/or any ship-by dates provided for any orders are subject to change without notice. Tilton Coffered Ceilings, Inc. will not be held responsible for delays in manufacturing and/or unavailability of any products and/or the postponement of any ship-by dates provided for any orders. Any such occurrences do not constitute grounds for cancellation or a refund of any order.
International Orders
International orders are only accepted on a case-by-case basis and must be pre-authorized by Tilton Coffered Ceilings, Inc. All international orders will incur customs clearance charges. These charges are the responsibility of and are to be paid for by the customer.
Sample Orders
All product sample orders ship for free within the contiguous United States (aka the lower 48 states). If you order a sample to be shipped to HI, AK or outside of the USA, a shipping fee will apply and you must contact us for a shipping quote prior to placing your order.
Order Pricing
Prices for both products and shipping costs are subject to change without notice. Tilton Coffered Ceilings, Inc. reserves the right to cancel any order due to website pricing errors.
Order Quantities
It is the customer’s responsibility to calculate and verify the product quantity needed and ordered. Tilton Coffered Ceilings, Inc. provides various resources, tools and assistance to aid in calculating product quantities, but cannot be held liable for the accuracy of those resources or tools.
Checking Your Order
Once received, check that you have all of the contents of your order, and that all contents are in good condition. Please report any inaccuracy of your order within seventy-two (72) hours of receiving your order. Tilton Coffered Ceilings, Inc. is not responsible for any inaccuracies if notification is received after 72 hours of receipt of your order.
Product Color Variations
It is highly recommended that you order all of the pre-finished products for your project at the same time to insure they are all finished from the same dye lot of paint and/or stain for the most consistent color matching between products.
The color of products may vary slightly from order to order. These variances are considered normal, and are within industry standards. If orders are placed at different times we cannot guarantee an exact color match. Therefore, it's suggested that some extra product be purchased at the time of order to eliminate any future color matching issues.
Refused Orders
Orders which are refused by the customer for reasons other than shipping damages, and/or without having received an RMA# from a Tilton Coffered Ceilings representative will not be accepted and will be returned to the customer at their expense inclusive of any and all additional fees (i.e. storage, handling, rescheduling etc.) incurred with the shipping carrier.