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Sales Representative On-Boarding Guide

Tilton Sales Representative,

Welcome to the Tilton Team!

We look forward to establishing a mutually beneficial and successful representation relationship with you. In an effort to do so, we have put together the following key information to help you effectively get up to speed in promoting and selling our exclusive coffered ceiling system products:  


1. UNDERSTANDING OUR TWO (2) DISTINCT PRODUCT LINES 
  
Our Ceiling System Type Comparison Chart is the quickest way for you and your prospects to understand the differences between our two distinct ceiling system product lines and will help you to guide your prospects in determining which system type is best suited for each ceiling or project they may be considering a Tilton Coffered Ceiling System for.

Our “Anatomy’ pages provide visualizations that will help you and your prospects quickly grasp the concept of each ceiling system type:  
Anatomy of the Shallow-Beam System
Anatomy of the Box-Beam System

Our Installation Videos are the absolute best way for you and your prospects to understand how our exclusive ceiling system lines differ, how they each work and why they are both the best solutions in permanent ceiling enhancement available. We encourage you to get familiar with the videos yourself and to continually refer your prospects to them as they convey the benefits of our products better than any of our other marketing materials possibly can.

  
2. MARKETING MATERIALS

You will receive an initial allotment of Tilton Coffered Ceilings Marketing Materials by mail including:

a) TCC Shallow-Beam System – 11″ Inner Beam Lineal Sample (quantity – 2) 

  • Each Shallow-Beam Sample has a full color 7.5” x 10.25” Shallow-Beam Component Label adhered to the back side.
  • Download a digital copy of the Shallow-Beam Component Label for viewing, printing or emailing as you see fit.  

b) TCC Shallow-Beam System – 8.5” x 11” Two-Sided Color Flyer/Brochure Insert (quantity – 20)   

  • The Shallow-Beam Flyers were designed to be used in conjunction with the Shallow-Beam Samples to provide a complete overview of the Shallow-Beam System, but may also be used as an insert for our Box-Beam System Brochures.
  • Download a digital copy of the Shallow-Beam Flyer for viewing, printing or emailing as you see fit.  

c) TCC Box-Beam System – 8.5” x 11” 24-Page Color Brochure (quantity – 10) 

  • The Box-Beam System Brochure is a comprehensive product guide that gives a complete overview of every aspect of our flagship premium product line   
  • Download a digital copy of the Box-Beam System Brochure for viewing, printing or emailing as you see fit.  
  • Additionally, you may send single copies of the Box-Beam Brochure to your prospects by visiting the following link and completing and submitting the Box-Beam System Brochure Request Form with your prospects information on our website or by sending your prospect a link to this page to do so themselves.    

d) TCC Business Card – 2″ x 3.5″ One-Sided Color Card (quantity – 100)  

  • If you would like TCC Business Cards with your name/title on them just send us a request by email (including how you would like your name to appear) and we will send a batch to you.

e) TCC Email Address – @tiltoncofferedceilings.com 

  • If you would like a TCC Email Address for use in your correspondence with TCC prospects just let us know and we will get it set up for you.

Note:
Additional Marketing Materials may be obtained as per the terms of your Sales Rep Agreement
and/or by Company approval of such requests.


3. QUOTING OUR PRODUCTS

To begin quoting our ceiling systems to your Building Trade prospects, please complete and submit the Trade Partner Application Form on our website. 

This is the application that our Trade Partners (i.e. Builder, Contractors, Interior Designers, Subcontractors, Architects etc.) use to become a member of our Trade Partner Program and to gain access to certain privileges on our website which are not available to the general public. As a Sales Representative you will be using this same form to get your information input into our system and to gain access to the very same privileges our Trade Partners have, but specifically to be able to quote our products at the Trade Partner price level.

Once you’ve submitted the application, we will get it approved for you right away. Once you’ve been approved you will receive an email verifying your ‘Trade Partner’ membership and you can then login to our website (using the username & password you selected) to gain access to Trade Partner privileges, including:

  • The ability to freely access and quote our exclusive ceiling systems at the Trade Partner price level (the price you will quote to your Trade prospects) using our proprietary Design & Quote Software Application.
  • A ‘Quote History’ feature allowing you to recall previous quotes
        
  • A comprehensive ‘Help Center’ including information on:
      
    • Design & Quote Software Usage
    • Custom Quoting Processes & Best Practices
    • How To Measure
    • Video Tutorials
    • Installation Processes & Best Practices
    • Installation Estimating
    • Sales Tools


4. PLACING PURCHASE ORDERS

Purchase Orders for TCC products are to be placed in one of the following ways:

A) For Ceiling System Configurations that have been quoted using our Design & Quote Software Application:

  • Email a digital copy of the quote you generated using the Design & Quote Software to:
    jason@tiltoncofferedceilings.com with the Subject Line reading “PO – Customer Name – Project Name – Your Name”   
  • If the quote does not contain all of the following customer information you must include it in the body of the email:
      
    • First Name
    • Last Name
    • Classification
    • Company Name
    • Title
    • Phone
    • Email
    • Billing Address
    • Ship To Address

B) For Ceiling System Configurations that have been custom-quoted: 
(i.e. those which cannot be quoted using our Design & Quote Software Application)

  • Email a digital copy of the custom quote we generated for you to:
    jason@tiltoncofferedceilings.com with the Subject Line reading “PO – Customer Name – Project Name – Your Name”
  • If the quote does not contain all of the following customer information you must include it in the body of the email:
      
    • First Name
    • Last Name
    • Classification
    • Company Name
    • Title
    • Phone
    • Email
    • Billing Address
    • Ship To Address


5. MAKING PAYMENTS FOR PURCHASE ORDERS
Deposits and Final Payments for Purchase Orders may be processed by you or your customer in one of the following ways:

  • By Credit/Debit Card on our website store via the Ceiling System Deposit page of our website Store
      
  • By Check mailed to:
      
    Tilton Coffered Ceilings, Inc. 
    500 Westover Drive #205-3909
    Sanford, NC 27330 

Note: 
Processing & clearing times will apply to payments made by check