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Returns & Refunds Policy

Products purchased through our website store may be returned within thirty (30) days of their original purchase date with the following exceptions: 

  • Product samples and/or sample kits
  • Single item orders (i.e. 1 beam fitting or 1 length of molding) 

For products purchased outside of our website store, please refer to the Terms & Conditions listed in your Purchase Agreement for the Return & Refund Policy on those products.  

TO BE ELIGIBLE FOR A RETURN, PLEASE MAKE SURE THAT:

  • The product was purchased in the last thirty (30) days
  • The product is in its original packaging 
  • The product has not been used, installed or damaged

Products that do not meet the above listed criteria will not be considered for return. If products are sent to and received by us which do not meet this criteria it will be your responsibility to arrange for pickup and shipment of such products back to you if you wish to keep them. Any such products which have not been picked up from us within fifteen (15) days of receipt will become the property of Tilton Coffered Ceilings.    

PLEASE CONTACT US BEFORE YOU SENDING US ANY ITEMS FOR RETURN:

By Phone:
800 396-6410

By Email:
info@tiltoncofferedceilings.com

SEND RETURNS IN THEIR ORIGINAL PACKAGING TO:

Tilton Coffered Ceilings 
Attn: Randy Miller 
501 W Railroad Ave, Syracuse, IN 46567

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tilton Coffered Ceilings.

RESTOCKING FEES

All returns will incur a restocking fee of 25% of the original purchase price of the products.  

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

 

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